Our Privacy Policy

Privacy will always be one of our main priorities at UCA. We pledge to deliver our services within a secure and confidential environment. Collecting personal information from our clients is a prerequisite within our sector and this privacy policy outlines the terms by which we hold and process the data received.

We reserve the right to change this privacy policy and will provide notification of any change (30) days prior to the change taking effect.

1. Collecting Information

To provide our services we will need to collect, use and retain information - your name, address, telephone number, email address, policy details etc - in order to validate and process any claim entitlement. Personal details of any other individual(s) who are joint policyholders with you may also be required.

Personal information is also obtained from your lender or provider of the credit card/loan.

2. Information Use

To obtain compensation on our clients’ behalf, information is a necessity.

3. Disclosure of Information

By your acceptance of this privacy policy and unless and until we receive written instruction to the contrary, you agree that we may share your personal information with banks, Financial Advisers or other relevant financial institutions and to affiliates, associated companies or service partners for the purposes of assisting you with financial planning matters. We do not disclose to any third party the information provided except where stated in this privacy policy.

4. Information Retention

We will retain personal information for a period so that we can deliver an efficient service to repeat customers and to ensure that we meet our legal obligations.

5. Cookies

For optimum efficiency we may use "cookies" to store personal data or we may link information stored in cookies with personal data about specific individuals. To find out more about cookies see www.cookiecentral.com/faq/..

6. SMS Messaging

By agreeing to this privacy policy you give UCA Services Limited permission to contact you by SMS text messaging to your mobile phone.

7. Child Protection

Our services are for people aged over 16 years and we do not knowingly collect personal data from children without parental consent.

8. Confidentiality/Security

Secure transmission methods are utilized when receiving or sharing your personal information. Personal data that we have under our control is protected from:

• unauthorised access
• improper use or disclosure
• unauthorised modification
• unlawful destruction or accidental loss

All personal data collected is kept on a secure server and all employees and data processors who have access to, or are otherwise associated with, the processing of personal data, are obliged to respect the confidentiality of any personal data received.

9. Access to Information

A copy of the information we retain about you is available within a month of a written request – this is subject to a £10 charge. Proof of your identity may be required for optimum security. Clients may challenge the data held and data may be corrected or deleted as necessary.

10. Privacy Compliance

Our services comply with UK and European legislation, in particular the Data Protection Act 1998. For further details on your rights under the Data Protection Act 1998 please visit: www.informationcommissioner.gov.uk

11. Mergers, Sales etc.

If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the owners of the business.

12. Support

If you have any comments or queries in relation to this privacy policy please contact us by email at: info@ucaservices.co.uk

or by writing to:

UCA Services Limited

Suite 4
Millbrook Business Centre
Floats Road
Manchester
M23 9YJ